Terms & Conditions
Please note the following terms and conditions are current as of 18/01/2024.

• Project Terms
• Payment Terms
• Website Hosting &
• Support Terms
• Liability & Other Terms
• Project Terms
• Scope & Timings

OutFront provides quotations based upon your website’s scope and functionality requirements. Quotations are valid for 28 days and depend on the project commencing within 28 days of approval. OutFront reserves the right to re-quote if these conditions are not met or if there are any changes to scope or functionality.

Website Process
OutFront adheres to a streamlined website build process based upon a detailed client brief. Websites are designed and built simultaneously on a staging environment before being presented for review/approval. Unless specifically outlined in your quotation, OutFront does not produce wireframes, mockups or multiple design variations.

Website Revisions
Your website quotation includes unlimited revisions prior to launch and a final round of text amendments to ensure the website launches promptly. OutFront reserves the right to re-quote if there are any changes to this process beyond our control (such as additional rounds of revisions or additional meetings).

Website Software
OutFront websites are custom-built on WordPress using a combination of Themes and Page Builders (such as DIVI, Elementor and Astra) and may require a variety of Plugins and/or 3rd party platforms (such as Woocommerce, Gravity Forms, PayPal, Mailchimp ect) when needed to extend the website’s functionality to meet project requirements.

Mobile & Browser Support
OutFront websites are mobile responsive, meaning the page’s design dynamically responds to the dimensions of the device/browser. This does not mean a unique layout is built for every page/device/breakpoint. If clients require different page designs depending on device type, OutFront will provide an additional quotation. OutFront websites are built with cross-browser support and optimised for the capabilities of modern mobile devices and major website browsers, including Apple (Safari / IOS), Google (Chrome / Android), Microsoft (Edge), and Firefox.

Client Responsibilities
Website Content
OutFront requires final client-approved website content before the project design phase commences.

Website content is the client’s responsibility and needs to be supplied as individual Word documents containing any relevant images, photos, logos, branding files, and SEO (metadata) and shared via DropBox, Sharepoint or Google Drive.

Handwritten or scanned website copy will not be accepted. Videos may be required to be uploaded to the client’s Youtube or Vimeo accounts.

Unless specifically stated in the website quotation, OutFront websites do not include any Copywriting, SEO Research & Optimisation or Video production.

Payment Terms – Projects
Invoicing and Payment
50% Initial Invoice – Provided once project is approved. Payment is required to activate the project.
25% Progress Invoice – Provided once the website is presented for review. Payment is required 7 days after.
25% Final Invoice – Provided upon final website approval. Payment required prior to launch.

Project Alterations
Any website alterations that are made during the course of the project (such as additional rounds of changes, pages, stock images or functionality etc) may incur additional costs. OutFront will notify clients of the impact of alterations and extra costs for full transparency. These costs must be approved prior to further work.

Project Delays
In cases where there are significant client-side delays, a final invoice will be issued 60 days after the website is presented for review or 60 days after the initial 50% invoice or whichever comes first.

In extreme cases, OutFront reserves the right to start charging for monthly hosting of the website if the project is significantly delayed.

Project Cancellation
OutFront will provide a refund less an administration fee of 10% if cancelled within 30 days of payment & prior to a website planning meeting. No refund will be provided if the cancellation occurs after the website planning meeting.

Payment Terms – Website Hosting, Support & Maintenance
Payment options
OutFront clients can choose to pay for their website hosting & support either:

Annually (Invoiced at the start of the 12 months and can be paid via BACS)
OR
Monthly (Paid via Direct Debit or by Credit Card or Bank Transfer)

Monthly Payments
OutFront clients choosing the monthly Direct Debit payment option must complete a GoCardless online form before the website goes live. The automatic monthly direct debits will be transacted on or about the 1st business day of each month. The first payment will occur during the month following the completion of the site.

OutFront clients are responsible for any changes to their direct debit information and must inform OutFront of any changes to their bank details.

Please note if clients wish to pay via credit card we are able to accept only Visa or Mastercard.

Insufficient Funds
If the automatic Direct Debit defaults, it is automatically reprocessed until paid in full, plus a penalty fee of £6.60 per direct debit default and will continue to be reprocessed until paid. OutFront clients paying by automatic Direct Debit agree to pay all bank, reference, debt collection or legal fees associated with any default or legal proceedings to recover outstanding fees.

Cancellation / Failure to Pay
Cancellation of hosting requires 30 days’ notice in writing. Services will be terminated from the time payment ceases. Failure to pay within 30 days will result in the suspension of your website until full payment has been received. Upon failure to pay within 60 days, OutFront reserves the right to terminate services as they are no longer acknowledged or paid for.

Website Hosting and Support Terms
OutFront provides website hosting, support & maintenance plans on a rolling month-to-month basis for clients with no locked-in fixed-term contracts.

Website Hosting
OutFront uses best-in-class WordPress hosting partners such as area available based on the clients needs.

OutFront highly recommends services based on Phone & Email Website Support, Software Updates (WordPress/Theme/Plugins), Premium Theme/Plugin Licences, Daily Website Backups (Stored for 30 days), SSL certificates (CloudFlare and Let’s Encrypt), Security & Uptime Monitoring, Server Level Caching and Firewalls.

However, OutFront does not provide support for email hosting services; instead, it recommends business-grade cloud-based email solutions such as Microsoft 365 or Google Workspace.

Website Support
OutFront hosting clients have exclusive access to phone (0131 573 0309) and email support (support@outfront.co.uk) between 10am to 5pm Mondays to Fridays (excluding Public Holidays and Christmas/New Year period).

Support includes general website help for WordPress, DIVI & Elementor via verbal, written or video instructions and/or performing minor edits/changes.

Support response time is typically within 1-2 hours, however during peak times, this may increase to 12-24hr response time. Support time is tracked and measured in 15-minute increments and is limited to the hours specified in each website hosting, support & maintenance plan. Support hours restart each calendar year on the 1st of January.

Support Exclusions
OutFront does not provide support for any 3rd party platform outside of the website itself (including Google Search Console, Google Analytics, PayPal, Facebook, Mailchimp, Hubspot, Salesforce, etc) or general IT / technical support (including Email, Phones, Computers and the Internet).

Additional/Adhoc Support
OutFront understands some clients require more support than others and may, from time to time, reach and exceed their included annual support hours.

OutFront will notify each client once the allocated support hours are exceeded. Any additional support will be charged in 15-minute increments at our current client support hourly rate, billed quarterly upon use. We do not provide quotes for small ongoing support tasks under 1hr.

OutFront can create a tailored customer plan for clients who wish to have many more hours per year.

Website Maintenance
OutFront performs WordPress / Plugins / Themes updates every few months strategically based 30 days or more after major WordPress releases. This allows Plugins / Themes developers time to provide updates in line with WordPress releases.

These updates are performed manually and are visually cross-checked for any obvious discrepancies. In certain cases, staging sites are utilised for testing purposes before deploying live. In addition, OutFront runs daily security scans for any known vulnerabilities and applies automatic Theme and Plugin updates for any known vulnerabilities.

Website Security
OutFront deploys a wide range of security measures as best practices to prevent your website from being exploited. In the unforeseen event that your website has been exploited, when notified we will work with you to scan/clean and restore a working version of your website

Cyber security, Hacked Website or Blacklisted emails
If a client experiences a cyber security issue such as a hacked or corrupted website or emails being added to a blacklist, OutFront will assist in the investigation and work to see if we can aid in the resolving of the issue. Resolving incidents like this are not included as general website support. Time spent will be tracked and charged at our hourly client support rate. In many incidents, a client’s IT team may need to assist.

Website Software Licences
OutFront hosting clients receive coverage of OutFront group Theme/Plugin licences free of charge and proudly feature a small OutFront logo at the bottom of the footer as this is our way of showing the world how proud we are to have built the website. If additional Themes/Plugins are required, some may attract additional setup costs and annual licences.

Website Traffic & Additional Storage
If a client’s website monthly traffic or storage demands exceed that of the amount outlined in their specific plan, OutFront reserves the right to notify and charge for additional storage requirements.

Website Access
Subject to your support plan and for security best practices OutFront clients may be granted Editor level access to their websites enabling them the ability to easily add, edit and delete pages or content. However, OutFront remains the sole Administrator for the website. Unless requested in writing, OutFront does not grant Administrator or Hosting level access to clients or 3rd parties.

Liability
Website Hosting Liability
OutFront neither owns nor controls 3rd party hosting or service providers and is not responsible for any website downtime, or related costs or damages associated with the website being down for any period, nor is OutFront responsible for any disruption, loss of data, damage to the website, backups or database, limitations or inconvenience caused by these providers. In the event of any issues relating to website hosting, OutFront will work closely with both the client and the 3rd party to rectify any issues promptly.

Website Software Liability
OutFront neither owns nor controls WordPress, Themes, Page Builders, Plugins or 3rd party platforms and is not responsible for any disruption, data loss, limitations or inconvenience caused by these providers. If a website’s functionality becomes impaired, OutFront will work closely with the client and attempt to resolve the issue or report any issues to the respective developers/providers. OutFront does not provide unlimited bug fixes, instead time spent resolving incidents is allocated as support time and deducted from the annual support allowance for each client. OutFront does not support out-of-date or abandoned Themes, Plugins, mobile devices or website browsers and is not responsible if websites appear slightly different on mobile devices or website browsers.

Custom Development Liability
In the event that Custom Development is required, OutFront guarantees Custom Development work upon launch; however, it cannot guarantee nor be held responsible for any Custom Development work that breaks or stops working over time as a result of software updates to Browsers, Devices, WordPress, Themes & Plugins. OutFront is not responsible for any disruption, loss of data or inconvenience caused as a result, nor any additional costs involved with fixing the Custom Development work.

Damage or Loss
OutFront is not liable for any damage or loss caused to a website or the content that appears on your website once the website is launched or has been handed over to the client.

Release/Cancellation of Website
30 Day Notification
OutFront requires 30 days notice should a client request to cancel or release their website. Clients must acknowledge the transfer of responsibilities and termination of ongoing web hosting services & support upon release. OutFront will facilitate the transfer of any domain names, remove all plugin licenses and provide the client with website backup (core & database files).

It is the responsibility of the client to set up new website hosting, arrange the transfer of their domain and migrate the website.

OutFront services and ongoing monthly auto-debits will remain active until the client officially notifies us to terminate all services. OutFront is neither responsible for the migration of the website, nor for any data loss during this process.

Website Migration
Should OutFront be required to perform a website migration onto an external website hosting provider, a fee of £4950 will be raised prior to performing the migration. OutFront requires 30 days notice to perform the migration and is not responsible for the setup of the new website hosting environment, the Domain Name Transfer, DNS Record Updates, Zone or Email records.

Intellectual Property
Upon receipt of final payment, the website’s structure, design and content (images and text) are owned by and are the intellectual property of the client. Any royalty-free images purchased during the project may be used by the client, but the intellectual property of these remains with the photographer and image library from where it was purchased.

Each website’s theme and premium plugin licences are owned by OutFront and are not the intellectual property of the client nor transferable. Clients can always purchase their own licences if they choose to, and will be required to do so if they request to release their website.

Domain Name Ownership
OutFront is able to manage domain names for many of our clients, however in most cases each domain name remains the property of our clients who are the rightful ABN/ACN holders of their business. Should any client wish to be released, OutFront agrees to assist in releasing the domain name(s) free of charge.

Review of Services
OutFront reserves the right to perform reviews of it’s services and prices. OutFront will notify clients of any changes prior to new services and prices being implemented.